An appeal is being made to thousands of concessionary bus pass holders to respond to letters asking for photographs before their passes expire in March 2013.
Although every bus pass has a photograph on it, this does not mean that the county council automatically holds the image in its records, and when passes expire new ones cannot be issued without a photograph.
Letters have gone out to affected residents asking for photographs and to date 13,000 people have responded. However, a further 10,500 more people have yet to reply.
Anyone who has moved house within the last five years is asked to get in touch to check that their address for their bus pass is up to date – in case a letter has been sent to an old address.
Cllr Peter Butlin, Warwickshire County Council’s Portfolio Holder for Highways and Transport, said: “Residents who have received a recent letter from the county council should not ignore it – otherwise we cannot send out a new bus pass when it expires. If you have moved address in the last five years, or not contacted us in that time, then please get in touch to make sure we have your current address.
“We have a lot of passes to renew, so we are writing to residents early to ensure that everyone’s pass can be processed in good time.”
The county council is only writing to bus pass holders who have not previously provided a photograph. Those who do not receive a letter will not need to do anything.
The new bus passes will be posted out automatically during January and February 2013.
Residents who need to provide a photograph can either call into a Warwickshire Direct One Stop Shop where a photograph will be taken free of charge, or a photograph can be posted to the freepost address given in the letter. For nearest location visit www.warwickshire.gov.uk/onestopshops or call 01926 418026
To tell us about a change of address please call 01926 418026 or call into one of the Warwickshire Direct One Stop Shops Further enquiries can be emailed to firstname.lastname@example.org or call 01926 418026.