Know Your Rights on Black Friday and Cyber Monday

downloadIn Black Friday/Cyber Monday week, Warwickshire County Councils’ Trading Standards Service has some important advice Internet shoppers.

This year’s Black Friday and Cyber Monday shopping event could be the biggest yet with UK consumers predicted to spend more than £4billion.

Warwickshire County Councillor John Horner, Portfolio Holder for Community Safety said:

“It’s important that consumers are aware of their Internet shopping rights and what they can do to protect themselves in this ever expanding marketplace.”

Warwickshire County Councillor Philip Johnson, Chair of the council’s Communities Overview and Scrutiny Committee added:

“Every week, Warwickshire Trading Standards, via the Citizens Advice Consumer Service receives complaints from shoppers who, after shopping on-line inadvertently bought counterfeit goods, or the trader they paid disappeared or the goods or services they purchased never arrived.”

“Warwickshire Trading Standards is working to help ensure that Warwickshire residents Internet shopping experience is both safe and secure and that online-shoppers are protected from bogus sellers and other forms of cyber-crime.”

Trading Standards are urging consumers to follow their ten Internet shopping tips:

  1. If possible, buy from Internet traders you know and trust
  2. For unknown traders, search for reviews online or check out their customer ratings
  3. Make sure the trader has a genuine address and landline number you can contact them on if things go wrong, not just an email address
  4. You have very few rights if you buy from a private seller, as opposed to a trader
  5. You have a 14 day cooling off period to change your mind and return/cancel most goods or services purchased online from a UK or EU trader
  6. You can return faulty or misdecribed goods free of charge to a trader, but you may have to pay to return goods if you simply change your mind
  7. Always use a secure form of payment to pay for goods or services, for example PayPal. Never simply transfer money
  8. Don’t enter your card details in to a website unless it is secure. Look out for the padlock sign and ‘https’ in the web address
  9. For purchases over £100, if you have a credit card consider using it for the purchase to give you extra consumer protection
  10. There are many bogus websites selling counterfeit branded goods and charging genuine prices. For links to genuine retailers visit:

For more consumer advice, visit our website: To make a consumer complaint please phone the Citizens Advice Consumer Service on 03454 04 05 06.

If you, or someone you know, been affected by online crime, complete the second annual cyber crime survey to help us to get a picture of the problem in our region: Second Annual Cyber Crime Survey