‘See, Hear, Act’ to improve the quality of care in Warwickshire

As part of its commitment to ensure quality support, Warwickshire County Council is encouraging people to report their experiences of care services in the county. A new scheme, See, Hear, Act sets out how the council will work with social care providers to maintain good practice. It calls on everyone at, or visiting, social care settings to report what they see and hear – good or bad.

The scheme launches in the heart of local communities next week (Mon 27 Nov – Fri 1 Dec). Staff involved will be joining the council’s mobile library service at stops around the county to raise awareness of See, Hear, Act and speak to people about their experiences of Warwickshire care and support services. The times and locations for the community visits follow and are all day unless otherwise stated:

Mon 27 Nov Tues 28 Nov Wed 29 Nov Thurs 30 Nov Fri 1 Dec
Mobile Library – Bedworth A Route Mobile Library – Alcester B Route Mobile Library – Alcester C Route Mobile Library – Kenilworth D Route Mobile Library – Alcester E Route
Kineton Community Library (PM) Mobile Library – Bedworth B Route Mobile Library – Bedworth C Route Rugby P3 Hub (AM) Mobile Library – Bedworth E Route
Mobile Library – Kenilworth B Route Mobile Library – Kenilworth C Route Rugby College
Studley Community Library (AM) Baddesley Community Library (12noon-2pm)
Dunchurch Community Library (AM) Elderberry Club – Alcester (11.30-12.30)
Nuneaton P3 Hub (PM) CHESS Centre, Nuneaton
Henley Community Library (AM)

Details of the mobile library routes can be found at apps.warwickshire.gov.uk/MobileLibraries/library_routes

During launch week messages about the scheme will feature on Warwickshire County Council’s Facebook (facebook.com/warwickshirecountycouncil) and Twitter (twitter.com/Warwickshire_cc). Posters and cards about the programme are being shared with community venues.

It’s easy to engage with See, Hear Act – online at warwickshire.gov.uk/seehearact, or by completing and returning a feedback form available in community locations around the county.

Warwickshire County Councillor Les Caborn, Portfolio Holder for Social Care and Health said:

“We want social care in Warwickshire to be the best it can be and we need to work with the people who use our services to help us do this by telling us what’s important to them.

“See, Hear, Act is an innovative way to ensure quality by allowing the council to work positively with its contracted services to ensure the delivery of great care. It is for everyone – customers, family, friends, neighbours, staff, service providers and professionals are all invited to tell the council what they think about the quality of care being received and improvements they would like to see.

“We hope people will be able to attend our launch week drop-ins or get in touch to find out more about how they can see, hear and act.”

Knowing more about people’s experiences of social care and support is vital to understanding the quality of services and service providers we have. When a service does better than someone expects, they tend to tell people about it and recommend it so this scheme should get people talking and promoting good practice even more widely.

Another benefit of See, Hear, Act is ensuring everyone understands what they can expect from great quality care and support so they can see when someone is going the extra mile or if improvements might be needed.

Service providers are already beginning to praise the scheme with one director of a commissioned service, stating: “We work with over 60 Local Authorities and See, Hear, Act is not only one of the most robust approaches to quality assurance, but also the most real.”

The council, along with commissioning colleagues in the NHS will use feedback gathered through the scheme to take positive action by celebrating good practice and guiding improvements when needed.

For more details of how you can See, Hear, Act in your community visit: warwickshire.gov.uk/seehearact.