Warwickshire’s Road Safety Education Team gain NHT Public satisfaction award

Warwickshire’s Road Safety Education Team were one of just five Local Authorities whose results from the 2017 National Highways & Transport (NHT) Public Satisfaction Survey showed significant improvements in customer satisfaction.

The awards were presented by Steve Berry OBE of the Department for Transport at the NHT Conference in Westminster last week.

The survey, whose results were published in mid-October, saw 112 Highway Authorities across England and parts of Scotland come together to use the same details questions to determine levels of public satisfaction across six Highways & Transport themes; Accessibility, Public Transport, Walking & Cycling, Road Safety, Tackling Congestion, Highway Maintenance/Enforcement.

Warwickshire County Council was recognised for improvement in satisfaction in Road Safety Education, and Team Leader Katrina Pedlar received the award from Mr. Berry.

The improvements are believed to be a result of the introduction of the new-look Warwickshire Road Safety Club into 50 primary schools and Driving Ambitions into 20 secondary schools. Overall over 16,500 children will benefit from road safety education this school year. Many of the schools are now sponsored by local businesses including Jaguar Land Rover, FASSI and local housing developers.

The awards are based on year on year improvements above 5% in the benchmark indicators that make up the six themes.

Cllr Jeff Clarke, portfolio holder for Transport and Environment said:

“We are very pleased that the Warwickshire Road Safety Education Team has been recognised as showing significant improvements in customer satisfaction. This is in no small part down to the introduction of the new-look Warwickshire Road Safety Club into 50 primary schools in the county.

“Warwickshire County Council put children at the heart of everything it does and our Children’s safety on highways is of paramount importance. Different age groups need different advice and approaches and this new initiative is ensuring that young children are aware of important road safety messages that will contribute to reducing road related injuries and saving lives.”

More information about Road Safety in Warwickshire is available on the Warwickshire Website: http://www.warwickshire.gov.uk/roadsafety

More information about the NHT Public Satisfaction Survey, including a breakdown of findings, can be found here: https://nhtsurvey.econtrack.com/