New Specialist Benefits Advice Service

A new specialist benefits advice service for vulnerable residents funded by Warwickshire County Council will be delivered by Citizens Advice Warwickshire from 1 April 2018.

The service will provide high quality advice, support, advocacy and representation to Warwickshire residents regarding the following:

  • Applying for benefits.
  • Completing forms.
  • Accessing Digital by Default Government services.
  • Interpreting official forms and letters.
  • Providing evidence to make successful benefit claims.
  • Preparing requests for mandatory reconsiderations
  • Appearance at appeals and tribunals.

Councillor Jeff Clarke, Portfolio Holder for Transport & Environment said:

“This is an important initiative which has been designed to support vulnerable members of our communities, their carers, and others facing barriers to self-representation with effective advice, support, advocacy and representation in matters relating to Social Security Benefits, including appeals and tribunals.”

The Service will be delivered through a combination of the following:

  • Face-to-face support from centrally located venues in each of the five Warwickshire Boroughs and Districts, supplemented by a range of outreach services including Community Hubs, Libraries and Community Centres.
  • A dedicated Specialist Benefits Advice Line for Warwickshire County Council personnel and other referring agencies.
  • Training for Warwickshire County Council personnel and other referring agencies.
  • Online support: email, web chat, social media and digital resources.
  • The establishment of a new countywide Benefits Forum.

Citizens Advice Warwickshire has been awarded the new contract following an open tendering process.  The Service will be delivered under an initial 15 month contract with the option to extend the contract based on performance and the availability of funding.

For more information please visit: https://www.warwickshire.gov.uk/benefitsandwelfare