On Black Friday and Cyber Monday, know your consumer rights

As Black Friday (29th November) and Cyber Monday (2nd December) approach Warwickshire County Council Trading Standards is taking this opportunity to remind consumers about their High St. and online shopping rights.

Scott Tompkins, Assistant Director for Environment Services said: “It’s important that consumers understand that they still have their consumer legal rights, even if they are buying goods in a sale.”

Trading Standards Top Ten Tips for High St. and Online Shoppers:

    1. If something you buy is faulty or mis-described, you have 30 days to return it and claim a refund. After 30 days you must give the retailer an opportunity to repair or replace it before you can claim a refund. These rights apply when buying in store or online
    2. You have extra rights when shopping online. You have a 14 day cooling off period to change your mind and return/cancel most goods or services purchased online from a UK or EU trader. The goods don’t have to be faulty, but you might be asked to pay to return unwanted items
    3. You have no legal rights to return goods you purchased in a shop, simply because you changed your mind, but many stores do offer to do this. Check before you buy
    4. Keep your receipts as proof of purchase and if you’re buying the goods as a present, ask for a gift receipt
    5. For purchases over £100, if you have a credit card consider using it for the purchase to give you extra consumer protection
    6. If you’re shopping online, try to use traders you know and trust
    7. For online shopping, always use a secure form of payment to pay for goods or services, for example PayPal. Never simply transfer money
    8. Don’t enter your card details in to a website unless it is secure. Look out for the padlock sign and ‘https’ in the web address
    9. For more consumer advice, visit our website: www.warwickshire.gov.uk/tradingstandards
  1. To make a consumer complaint please phone the Citizens Advice Consumer Service on 03454 04 05 06.