Warwickshire County Council is celebrating National Customer Service Week (NCSW) which is taking place from 7-12 October 2019. During the week the Council will be celebrating the importance of customer service and of the people who serve and support customers on a daily basis.
The services delivered by the council include the:
• Customer Service Centre which responds to around 300,000 customer contacts per year via phone, email and live chat. The council website gives residents the chance to self-serve online for many services, including renewing blue badges, reserving library books and reporting potholes
• Family Information Service which received 3,530 enquires via phone and email and supported over 900 families on a face to face basis.
• Library Service which recorded 1,417,440 visits to its libraries.
The council has held the Customer Service Excellence Standard since March 2014.The Standard ensures that the council remains customer focused and continues to improve its service delivery to the public.
Throughout the week look out for the hashtag #NCSW19 to follow what is happening nationally.
Councillor Kam Kaur, Portfolio Holder for Customer & Transformation said:
“We have wonderful teams here at Warwickshire County Council and we are very proud of the work we do to make Warwickshire the best it can be. Supporting and listening to our customers is a big part of that. The National Customer Service Week gives us the opportunity to celebrate the importance of customer service and the staff and volunteers who deliver services to our citizens on a daily basis.”